DIMITRIOS SOFRONAS & SIA O.E.
Address: EGNATIA 138
Thessaloniki, PC: 54622
VAT NUMBER. 999121191
D’ Thessaloniki’s Tax Office
Anyone wishing to place an order through "silhouette.gr" and buy products, can create an account by selecting the relevant link. The information you provide for your registration must be true and accurate. The use of personal data and data of third parties (natural or legal) is prohibited.
After completing your registration you will receive an account activation message at the e-mail address you stated when completing the registration form, the link contained in the e-mail must be selected by you otherwise the account activation will not be completed.
To log in to your account, you need to enter in the relevant login field, the email address and the password you selected when entering your details to activate your account.
For the registration of the order, the registered user of our online store must be aware of the procedures for the registration of the order until it is sent.
After placing the order, the visitor of our online store will receive a message at the e-mail address stated during the registration of the order details in which all the details of the order will be mentioned in detail, from the product of choice and other features such as quantity and size, product code and its price, additional financial charges (if any), quantity, payment amount and of course the contact details entered.
The registered user and the visitor must refrain from any kind of behavior that may jeopardize the smooth operation of our online store.
It is forbidden to commit criminal acts through the use of our business website. The use of the services and the platform must be guided by the protection of minors.
Actions that violate the property rights of our business (trademarks, etc.) are prohibited. The logos, images, insignia, insignia, graphics, marks, trademarks that appear on this website are the property of either our company or third parties (natural or legal). Their copying, reproduction, use for any reason is prohibited. No permission is granted to reuse them in any way.
The user of the website is prohibited from accessing confidential, confidential information of our company or data and data of other users.
It is forbidden any intervention, change, reading of source code or creation of derivative works from the software of the website, the electronic order management system or any other information or storage system used by our company.
Our company in case of violation of these terms of acceptable use, is entitled to proceed to immediate temporary deactivation of the user's account and to set a deadline for compliance and removal of the violation. It may also temporarily deactivate an account without its responsibility if it is required by exceptional reasons of consumer safety, protection of public interest or there is a legal request or order of public, judicial, etc. Authorities that impose the termination on our company, as well as in case there is a substantial violation of the terms hereof that are all considered essential or in case of immediate and urgent technical needs or reasons for the good operation of the online store.
Final deletion of an account presupposes the prior notification of the user by our company.
Furthermore, the user undertakes to take all necessary measures to ensure that the service is safe from the access of unauthorized persons, from attempted theft, sabotage and explicitly states that he is responsible for any damage caused by deceit, negligence or misuse or omission. the necessary measures for the protection of the equipment and from the bad, illegal or unauthorized use of its account on our website, from its failure to equip its computer with the appropriate antivirus programs, in accordance with other terms hereof.
The completion of the order by the user with the option "COMPLETION OF ORDER" is the submission of a proposal for concluding a contract with our company. Upon completion of the order, an email is sent to the user where the details of his order are displayed (products of choice, payment amount, etc.).
Our company processes your order and accepts it by confirming the availability of the product and sending an email. In case of non-availability of the product, our company informs the user on the day of the order or the next morning (10:00-21:00) about the lack of the product.
Then our company sends the product to the user. After completing the preparation of the products for shipment, the user is informed by e-mail and the tracking number is sent to track the order.
The processing and preparation of orders takes place from Monday to Friday from 10:00 to 14:00.
The user declares that he accepts the prices of the products as they are listed on the website and in the respective product he chooses, as well as the total amount resulting from the inclusion of other financial charges (shipping / shipping costs or cash on delivery and any other costs, if any) . Each individual financial burden is presented in a clear and unambiguous way to the visitors.
If the user does not agree with the total cost or the individual or additional purchase charges of the products or the product he has chosen, he should NOT proceed with the final completion of the order.
It should be noted that after the completion of the order by the user, the total cost with full analysis is sent to his e-mail address.
The company has the right to change the prices of the products at its discretion at any time without prior notice, however a change will not affect the already confirmed orders. Also, without time or other restrictions, it can place offers on products and make discounts.
If you do not agree to the terms and conditions governing the use of this website, online store and the contract between us and you, you MUST NOT use the online store and you MUST NOT place orders.
The user acknowledges and states that in case he has any problem or is dissatisfied with the product he has purchased, with the process of processing the entire transaction, the delivery of the product or for any other issue related to the use of this website and the electronic store, can contact our company by sending an informative email to the email address firstname.lastname@example.org and the staff of our company within 1-2 working days will contact him for the solution or the best possible arrangement theme.
Alternatively, you can contact our company's service phone 2310222208 daily during 10:00 p.m. until 14:00 p.m.
Outcome of conclusions
Our company pays special attention and attention to the complaints / recommendations of its visitors and the degree of their satisfaction with the services provided. The complaints that have been submitted are studied and utilized by our company for the improvement of the e-commerce services it provides and for the quality upgrade of the service of its users / visitors.
Our company can not guarantee the resolution of all issues and complaints submitted to the extent in time and in the way desired by each user / visitor of the company.
The courts of N. Thessaloniki have exclusively competent courts for the resolution of the disputes of this contract.